The Situation
A trucking customer had a semi-truck break down near Liberty and Henderson. The issue kept repeating — a hanger bearing that continually failed and knocked out during operation. With the truck down and a critical delivery scheduled, every hour mattered.
The Response
The customer reached out to Rocky Mountain Driveline for help. Even though it was a Saturday, Scott took the call personally and drove out to inspect the issue on-site. Once there, he quickly identified that the problem wasn’t with the hanger bearing itself — it was the hanger bearing mount on the truck. The mount had been tweaked, forcing the bearing to sit at an improper angle and causing repeated failures.
The Fix
Scott adjusted and repaired the hanger bearing mount on the spot, ensuring the bearing was properly aligned and secure. Thanks to his quick response and hands-on expertise, the team got the semi back on the road the same day, enabling the customer to continue their trip to South Dakota without further delay.
The Result By responding immediately — even on a weekend — and providing personal, on-site service, Rocky Mountain Driveline demonstrated the commitment and flexibility that keep our customers moving. Whether in the shop or in the field, our focus remains the same: get the job done right and get you back on the road.